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Posts Tagged ‘User Centred Design’

UX is money

User Experience (UX) is money – it’s as simple as that. Be in it, or you will lose out – one way or another.

In the current ‘Age of the Customer‘, UX can have an impact on virtually every part of your business – and if you don’t adapt, you risk getting left behind – and perhaps worse – not even satisfying your customers.

UX, done correctly, should impact all of the following money-related aspects of your business :

  • Customer Experience (CX) (of your company, and it’s services/products)
  • Customer satisfaction
  • Business strategy
  • Brand loyalty
  • Identifying innovation and new business opportunities
  • Product and service differentiation
  • Product and service design
  • Product development (as UX helps you identify the best options to be developed for your budget)
  • User interfaces – UX improves usability, usefulness and visual design, which in turns increases user satisfaction and loyalty.

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Merrijig Mt Buller website redesign and build

Merrijig Mt BullerWebsite Summary: Redevelopment of the Merrijig ski lodge website into a professional online marketing and communication tool that increases lodge bookings.

Website: www.merrijigmtbuller.com.au

Date: May 2014

Expertise provided: Website design, project planning, scoping, build, management and consulting, content strategy and curation, Search Engine Optimisation.

Technology used: HTML5, CSS, WordPress, PHP, MySQL, jQuery, Google Maps

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Healthsite ‘Online Appointments’ Mobile and Web Apps

Healthsite ‘Online Appointments’ Mobile and Web AppsWebsite summary: Development of Mobile Apps and mobile optimisations (RWD) for the Healthsite Online Appointments booking feature.

Website: www.healthsite.com.au

Date: November 2013 – Ongoing

Expertise provided: Mobile App Development for iOS and Android, front-end mobile optimisation development and responsive design, UI and UX Design

Technology used: HTML5, CSS3, jQuery, PhoneGap, AngularJS, JSON, Responsive Web Design, WordPress, PHP, MySQL, Django, Python, GruntJS, LESS

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TenMoons.com.au website build

Ten Moons - Independent Midwifery Services in Melbourne, VIC Australia

Website Summary: Setup and build for the Ten Moons website as a professional online marketing and communication tool.

Website: www.tenmoons.com.au

Date: September 2013

Expertise provided: Website design, project planning, setup and build, management and consulting, Search Engine Optimisation, content editing.

Technology used: WordPress, HTML5, CSS, PHP, MySQL, jQuery, SEO, eCommerce

Features: Full-featured CMS, integrated user centred experience, responsively designed, and search engine optimised.

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JazzEverGreens.com website build

The Jazz Evergreens

Website Summary: Setup and build for the JazzEvergreens.com website.

Website: www.jazzevergreens.com

Date: September 2013

Expertise provided: Website implementation, project planning, build, management and consulting, content creation and editing.

Technology used: WordPress, HTML5, CSS, PHP, MySQL, jQuery, Responsive Design

Features: Full-featured CMS, integrated user centred experience, integrated audio player, responsively-design.

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Consulting work

Habanero workWebsite work summary: A variety of User Experience Development consulting work for Habanero Consulting.

Websites: FortisBC, Calgary Board of Education, Goldcorp, CAPP, Precision Drilling

Dates: April 2013 – ongoing

Expertise provided: User Experience Development

Technology used: HTML5, CSS3, jQuery, ASP.NET, Responsive Web Design, SharePoint MOSS, SharePoint 2010, SharePoint online, Visual Studio Online, AngularJS, Handlebars.js, GruntJS, LESS, JS Unit Testing, Photoshop, Fireworks, Google Maps, YQL, Web API, LINQ to SQL

Features: SharePoint portal solutions.

 

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Independent Quality Home Care website design and build

Independent Quality Home Care websiteWebsite summary: Complete website redesign and build into a professional online marketing and communication tool, and implemented on the WordPress CMS platform to enable simple website management.

Website: www.iqhomecare.com

Date: October 2012

Expertise provided: Website design, project planning, scoping, build, management and consulting, content guidance and editing, Search Engine Optimisation

Technology used: XHTML, CSS, WordPress, PHP, MySQL, jQuery

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Photo Postcards Facebook App design and build

UltraPostcards.com Postcard frontWebsite summary: A personal start-up project implementing an electronic interactive postcard sending Facebook App.

Website: apps.facebook.com/photo-postcards/

Date: November 2012

Expertise used: Facebook integration and App implementation, lightweight code architecture

Technology used: HTML5, CSS3, jQuery, PHP, MySQL, CodeIgniter, Bing Maps, Map Geo-location API, Facebook Graph API

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TheGalley.ca website redesign and build

TheGalley.ca Patio and Grill restaurant, Vancouver, CanadaWebsite Summary: Redevelopment of The Galley Patio and Grill restaurant website into a professional online marketing and communication tool.

Website: www.thegalley.ca

Date: February 2012

Expertise provided: Website design, project planning, scoping, build, management and consulting, content guidance and editing, Search Engine Optimisation.

Technology used: XHTML, CSS, WordPress, PHP, MySQL, jQuery

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Servus website development and Service Delivery Management

Servus desktop and mobile sitesWebsite summary: Servus Credit Union website development work and Service Delivery Management

Website: www.servus.ca

Date: July 2011

Expertise provided: Front end and .NET coding, Service Delivery Management

Technology used: jQuery, HTML, CSS, ASP.NET C#, Sharepoint, TFS

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Two Roads Retail Specialists website design & build

Two Roads Retail Specialists - The road less travelledWebsite Summary: Complete website design and build.

Website: www.tworoadsretailspecialists.ca

Date: October 2010

Expertise provided: Website design and Build, Requirements gathering, Project Management and Coordination, Content Guidance and editing, Search Engine Optimisation

Technology used: WordPress,  XHTML, CSS, PHP, MySQL

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Petite Chou website design and build

Petite Chou CanadaWebsite Summary: Complete website design and build.

Website: www.petitechou.ca

Date: September 2010

Expertise provided: Website design and Build, Requirements gathering, Project Management and Coordination, Content Guidance and editing, Search Engine Optimisation

Technology used: WordPress,  XHTML, CSS, PHP, MySQL

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RateStreet website design

RateStreet HomepageWebsite Summary: Design of the RateStreet website

Websites: www.ratestreet.ca

Date: June 2010

Expertise provided: Website design, Project Coordination, Design Requirements Definition

Technology used: Fireworks, Photoshop

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GreenSphere Consulting website design and build

GreenSphere ConsultingWebsite Summary: A complete website build from the ground up.

Websites: www.greensphere.com.au

Date: May 2010

Expertise provided: Website design and Build, Project Management and Coordination  Content Guidance and editing, Search Engine Optimisation

Technology used: WordPress,  XHTML, CSS, PHP, MySQL

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Viking Sailing Club website redesign and build

Viking Sailing ClubWebsite Summary: Redevelopment of the Viking Sailing Club’s website into a professional online communication and marketing tool, including updating the website to be more modern, visually engaging, attractive and usable, as well as enhancing the maintainability of the website for the club via the implementation of a modern CMS.

Website: www.vikingsailingclub.bc.ca

Date: November 2009

Expertise provided: Website design, project planning, scoping, build, management and consulting, content guidance and editing, Search Engine Optimisation.

Technology used: XHTML, CSS, WordPress, PHP, MySQL, Google Maps

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Claremont Rug Company website redesign

Claremont Rug Company

Website Summary: Redevelopment of the Claremont Rugs website to better cater to the customers of their niche antique rugs market and help drive business and sales by the implementation of a high resolution and dynamic rug image gallery.

Website: www.claremontrug.com

Date: September 2009

Expertise provided: Production Management, Project Management, Client consulting, Website and Application development

Technology used: ASP.NET 3.5, SQL Server 2005, Web Services, AJAX, ASP.NET MVC, XHTML, Google Adwords, Custom CMS.

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ThinkITSM website design and Flash application

ThinkITSMWebsite Summary: Website Design and implementation of a Flash ‘Navigation Console’ central to their web-based SAAS application.

Website: www.thinkitsm.com

Date: May 2009

Expertise provided: Production Management, Project Management, Client consulting, Project Scoping

Technology used: XML, XSD.  Other technology used on project: XHTML, Flash.

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RESAAS startup desktop and mobile website development and architecture

RESAAS website and mobile siteSummary: A starup SAAS project with a view to bringing a markedly better website offerings to both realtors and their customers in Canada.

Website: www.resaas.com

Date: March 2009

Services I provided: Production Management, Project Management, Client Liaisons, Project Scoping, Lead Development

Technology used: ASP.NET 3.5 C#, SQL Server 2005, XHTML, CSS, JSON Web Services, Clickatel SMS/text messaging,  XML, XSD, Akamai CDN, Google Maps.

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Panglobal Brands website redesign

The Panglobal Brands corporate website

Website Summary: Panglobal Brands, a parent company for a number of women’s fashion wear based in LA, required an updated website that was more comprehensive and a thorough reflection of their sub-brands’ offerings, as well as the creation of websites for some of their newer fashion brands.

www.panglobalbrand.com

www.panglobalbrand.com/scrapbook-originals

www.havencollection.com

www.mynkbrand.com

Date: January 2009

Expertise provided: Production Management, Project Management, Client Liaisons, Content Editing and Guidance, Search Engine Optimisation

Technology used: Flash, XHTML, CSS

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Bodyglide website

Bodyglide

Website Summary: Website Design of a distinctive, engaging and appealing new website with a highly user centric design.

Website: www.bodyglide.com

Date: November 2008

Expertise provided: Project Management, Production Management, Client consultation, Project Scoping, User Experience Planning, Search Engine Optimisation, Content Editing and Guidance.

Technology used: XHTML.  Other technology used on project: Flash, CSS, PHP

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Transport for London public website build and redesign

Transport for London website

Website Summary: Redevelopment of the Transport for London (TfL) website in to a user-focused, task centric, good looking, modern website, along with migration of the website to a CMS powered, ASP.NET, 10 server platform, all supported via the Akamai Content Delivery Network (CDN).

Website: www.tfl.gov.uk

Date: February 2007

Expertise Provided: Project Management, Coordination of 15 Suppliers, Technical Architecture and Technical Lead.

Technology Used: ASP.NET, SQL Server, Akamai CDN, Scheduled Tasks, RedDot CMS.

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TfL Coach Parking and Live Travel News map-based web application

TfL Coach Parking Web Application

Website Summary: New interactive online map application for Coach Parking in London, including live traffic news.

www.tfl.gov.uk/coachparking

Date: May 2006

Expertise provided: Web application design, HTML build, internal client management, user centred design, accessibility.

Technology used: Classic ASP.NET, SQL Server, XHTML, CSS, JavaScript, Google Maps.

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TfL Group New Media Job Booking System

TfL GNM Job Booking System

Website Summary: Web Application upgrade of the TfL Group New Media Department’s Job Booking System

Website: Internal URL

Date: November 2005

Expertise provided: Entire project planning, scoping, design, HTML build, management and user centred design.

Technology used: ASP.NET, SQL Server, XHTML, CSS, JavaScript

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Transport for London intranet – ‘Source’

Transport for London's intranet, Source

Website Summary: Redevelopment of the Transport for London (TfL) intranet in to a vastly improved, coordinated, user-focused, effective internal communication tool with an updated look and feel, along with migration of the website to a CMS powered, ASP.NET solution including  integration with SAP.

Website: Internal URL

Date: May 2005

Expertise Provided: Technical Lead,  Internal Client liaisons.

Technology Used: ASP.NET, SQL Server, RedDot CMS, Scheduled Tasks / Data feeds.

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Transport for London Boroughs Extranet

The Boroughs Extranet home page mockup

Website Summary: An ASP.NET password protected extranet for TfL’s use in communicating with the 33 Boroughs of London regarding transport information, planning, guidelines, strategies and budgets.

Website: (Password protected site)

Date: March 2005

Expertise provided: Project Management, Project & meeting lead, user interviews, Usability testing, Content Editing and Guidance

Technology: ASP.NET, SQL Server, XHTML, CSS, XML/XSLT

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PSA Project Management Website

PSA Project Management

Website Summary: An online, interactive company website with portfolio, custom CMS, membership system, email newsletters and SAAS Project Management methodology.

www.psaproject.com.au |     Date: 1999 – 2004

Expertise provided: Website Design & Build, Project Management, Webmaster, Project Lead, Application Design & Build, Newsletters, Statistics, Search Engine Optimisation, Custom Analytics, Database Design & Build, Staff mentoring, Customer Liaisons.

Technology: XHTML, CSS, Classic ASP, SQL Server, Photoshop, Fireworks

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